Account and Log In Support
How do I create an account?
How do I log in to my account?
I'm having trouble logging in to my account. What do I do?!
How do I reset my password?
How do I pay for my purchase?
Our website shopping cart supports purchasing through Paypal. Simply click the 'Pay with Paypal' button and you will be redirected to the Paypal log in page. If you do not have a Paypal account and wish to pay with a Credit Card, simply hit the 'Pay with Paypal' button and then the 'Pay with a card' button as pictured below.
How do I download my purchase?
After your payment has been processed, you will be redirected to the "Order Received Page" which is where you will be able to download your purchases. Simply scroll down to the "Order Details" section as shown below. You'll see a list of the resources you have just purchased.
You can download your purchases straight away by clicking on the blue download link underneath the resource title. If you click the resource title, you will be redirected back to the product in the store, so make sure you click the blue download text!
After your purchase is finalised, you will also receive an email outlining your order details. You'll see the same blue download link in your inbox as well! See an example in the image below. The link will take you to your account where you'll need to log in using the details you provided in your account set up.
Sometimes these links play up on mobile devices, so I would definitely recommend downloading your purchases on a desktop computer first. You can always email them directly to yourself as an attachment.
Help! I can't download my purchase on my phone!
Oops, I'm away from my computer. How do I download my purchases after the checkout process?
It's so very easy. Just follow the steps outlined below!
1. Head on over to your account by logging in here.
2. Enter your email address and password that you set up when creating your account.
3. You will see your purchases listed as shown below. Just click on download link (the one with the arrow beside it under the File heading) and you'll be able to download your purchases at any time!
You'll have lifetime access so you can download your product over and over. But it's always a good idea to save backups onto your own computer just in case!
Free Resource Library Support
How do I gain access to the free resource library?
Help! My password isn't working!
The password for the free resource library is different to your account password. Everyone in the free resource library uses the same password. You can try signing up again using this link. Be sure to check your spam folder or junk mail folder for the password!
If you have any questions that have not been addressed here, please contact me through my help and support email – firstname.lastname@example.org and I will be more than happy to help!